Remote Assistance

The remote assistance tool is a great resource to allow State Technics technicians to talk to your computers remotely without being onsite.

Your desktop is remotely viewed in order to troubleshoot and render solutions.

What this means for you is that you can avoid costly call out fees for simple problems.

remassist

Step 1: Ring our office on 7422 0000*

Step 2: Ask for one of our technical staff to assist you with remote access

Step 3: Go to the top right corner of this page and click on the “Client Remote Assist” icon to proceed.

Let our technicians guide you through the remote setup, after which you’ll be able to watch your desktop and see how the technicians take control to help you out.

*please note: this service is only available during general business hours (9am-5pm – Monday to Friday, excluding public holidays). Remote assistance is subject to technician availability